ATTIRE ONLINE takes utmost pride in its policy making since all its policy is designed to benefit its Customers. Every transaction by a Customer is not a sale for us but it is an investment for us. That’s how ATTIRE ONLINE is able to build a Brand that is known for its Trust, Quality & Value! Our primary goal is to satisfy our customers.
Our team works day and night to ensure that you receive your products in the best possible condition – so be rest assured! However, policies are policies and are mandatory! So, we have ensured that our Exchange & Returns Policy is narrated in the most simplistic manner so that there is no difficulty for you to understand. Like all other policies, let’s once again pretend to talk to each other about this Policy:
Hi! I am buying from your Website for the first time – what if I don’t like product? Can I exchange it?
Yes, absolutely! If you don’t like the product that you have purchased, you are free to send it back to us within 15 days. Just report the return to us within 24 hours of receiving the product. You may call or email us to process your request. Also make sure that if you intend to exchange the product, the product is not opened and is kept exactly in the same state as it was sent to you i.e. in a new condition without opening or altering its folds so that we can onward use it! We will not be able to, for obvious reasons, accept any exchange of products that have been damaged and are not in a new condition or have been tampered with. We request you to confirm before sending the parcel back to us .Please note that after the initiation of reverse pick up, it would take around 2 – 3 days for the item to be collected from the destination address. We usually take 1 day but it may extend to 2-3 business days to assess the product sent by you for exchange, are satisfactory for us to accept. We accordingly will inform you and issue you a Credit Note that you can use to buy another Saree. If the new saree that you are buying instead of the old is priced higher, you will, obviously, have to pay such differential amount.
How will I send the product back to you if I want to exchange it?
Simple, just email us at email@example.com or call our Helpline at +91 9830490133 with your order no. and product details and we will send someone to collect the Parcel from your address.
What if I want to exchange a Saree and do not like any sarees on your website, can I visit your showrooms and exchange the Saree?
Absolutely, you can come to any one of our showrooms (as shown in our website) and choose any product that you desire to exchange your Saree with. No problem!
What if the Saree that I receive has a manufacturing defect or damage? What will I do?
Go on your computer and email us or pick up your phone and call us on the contact details and we will ensure that the Saree is promptly collected from your address. Don’t worry; you don’t have to bear any cost for the same. It is our fault and hence, we will pay for everything and ensure that a defect / damage free Saree is resent to you promptly. We request you to inform us within 24 hours of receiving such defected / damaged Saree.
What if I receive a wrong Saree?
Although, this usually would never happen but if it does then just email us or contact us on our Helpline and we will ensure that someone comes to your address and collect the wrong Saree sent to you. Don’t worry; you don’t have to bear any cost for the same. It is our fault; we will pay for everything and ensure that the right Saree is delivered to you.
Will I get my money back if the Saree is damaged and you cannot give me another piece?
For return of any product having manufacturing defect or damage, we would make our best efforts to ensure that the same or similar piece is sent to you. However, if you are unsatisfied, we will ensure that your entire money is refunded to you without any deductions. We will take 7-10 working days to process the same. The balance amount shall be refunded in the same mode as your mode of payment i.e. if you paid by a credit card, the money will be refunded to the same credit card.
For exchange of sarees that you have ordered and later have decided to change it,we shall ensure that you are provided with all the assistance to see a varied range of our collection so you can choose another saree. However, should you still decide not to choose any saree, we shall issue you a Credit Note in your Account (usually it takes 5 -7 business days to issue the Credit Note) that you can later utilize / redeem when you make an online purchase.
Who will pay for the shipping cost for exchange / return of products?
If there is a defect or damage in the saree that you are retuning / exchanging or if a wrong saree is sent to you then we will pay for them too and for the shipping cost of the Saree. If you are exchanging the product that you do not like, you will have to bear the to and fro shipping cost. We request you to please confirm with us before sending the parcel back. For domestic customers, we do have the facility of getting the reverse pickup done. Please note that the reverse pickup charge is Rs.250. After it is done, it takes minimum 72 hrs for the issuance of the credit note or the cash refund. For international customers, the product will have to be sent to us from a registered courier company within 30days after receiving the parcel. Once we receive the parcel, it is sent to our Quality Check department for examination. Depending on the result, we issue Credit note or Cash refund accordingly.
What if I want to cancel an order after placing an order and making the payment?
After you have made the payment, you will have a time period of 24 hours (depending on the shipment status of the product) to Cancel the product. If however, for any reason the product has already been shipped within the said 24 hours, then you will not be able to cancel the product. If the product has not been shipped, then you will be able to cancel the Order by emailing us at firstname.lastname@example.org or call our helpline at +919830490133. If your Order is eligible for cancellation and is cancelled, you will receive the total amount paid by you less cancellation charges of 10%. The balance amount shall be refunded to your account number provided to us. The refund shall take 7 to 10 working days to process depending on our payment gateway.